Bar Excellence Cask Marque - Designed by Cask Marque, legal experts and bar staﬀ this is indispensable training for anyone working behind a bar. Service standards, the law and common issues are all covered. From providing your customers with the best possible service to stocking the bar and understanding the terminology used in bar work, this course will fully prepare you for a job in licensed retail. £20 plus vat.
Cellar Management - This course will highlight how to maintain the upkeep of your cellar, from cleaning the pipes to changing barrels, ensuring your products are protected, unnecessary wastage is avoided and the organisation of your cellar is kept simple. £20 plus vat.
Conflict Management - The course will help you gain the skills and knowledge to increase your self-awareness and improve your problem solving skills ensuring you can eﬀectively minimise conﬂicts as well as understanding how to manage them if they arise. £30 plus vat.
Customer Service - Exceed customer expectations and sustain repeat business with a well motivated, knowledgeable and up skilled workforce. This course will help you recognise what makes excellent customer service, understand how to deal with difficult customers and represent your organisation in a positive manner. £30 plus vat
Staff Appraisal Skills - This course, suitable for both managers and supervisors, will help you recognise the beneﬁts of eﬀective appraisals and understand how you can tailor the appraisal process to suit your organisation and management style.£30 plus vat.
Stock Management - This course provides the skills and knowledge to improve the stock control, margins and profits of hospitality retail outlets and to understand the value of liquor and food stocktaking. Learners will be able to demonstrate best practice management techniques after taking this course. £35 plus vat.
Time Management - This course will show you how to prioritise workloads, reduce stress and anxiety whilst staying motivated. You’ll notice the diﬀerence this course makes immediately and can use the techniques learnt to make lasting improvements to your management of time at work and at home. £30 plus vat.